swerte99 Privacy Policy

1 Introduction

swerte99 ("we", "us", "the Platform") is an online gaming platform serving players in the Philippines. This Privacy Policy describes how we collect, use, store, and protect the personal data of registered players and website visitors.

By creating a swerte99 account or using any part of our platform, you confirm that you have read and understood this Privacy Policy. This policy should be read alongside our Terms & Conditions and our Responsible Gaming policy.

We review this policy periodically. The version published on this page is the current one. Continued use of swerte99 after a policy update constitutes your acceptance of the revised terms.

2 Data We Collect

We collect personal data in several ways depending on how you interact with swerte99. The main categories are:

We only collect data that is necessary for the operation of your account and the delivery of our service. We do not collect sensitive personal data beyond what is required for identity verification and legal compliance.

3 How We Use Your Data

Your personal data is used for the following purposes:

• Account management: Creating and maintaining your swerte99 account, processing login and authentication including OTP verification, and managing account settings.
• Transaction processing: Handling PHP deposits and withdrawals through your chosen local payment channels, and maintaining accurate financial records for your account.
• Identity verification: Conducting KYC checks as required to confirm player eligibility, prevent underage access, and comply with our platform obligations. All players must be 21 years of age or older.
• Customer support: Responding to your queries, resolving account issues, and communicating about matters related to your account activity.
• Platform improvement: Analysing anonymised usage patterns to improve game performance, navigation, and the overall player experience on swerte99.
• Promotions and communications: Where you have consented to receive them, sending information about promotions, offers, and platform updates relevant to your account activity. You can opt out of marketing communications at any time.
• Fraud prevention and security: Detecting and preventing fraudulent activity, protecting against unauthorised account access, and maintaining platform integrity.

We do not use your data for automated decision-making that produces legal effects without human review. Account suspensions related to policy violations involve manual assessment by our team.

4 Sharing Your Information

swerte99 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share data only in the following circumstances:

• Payment processors: Your transaction data is shared with the payment service providers handling your PHP deposits and withdrawals. These providers are bound by their own data protection obligations and process your data only as necessary to complete transactions.
• Identity verification providers: During KYC, your identity documents are processed by a third-party verification service. These providers handle data only for verification purposes and are contractually required to maintain appropriate security standards.
• Legal requirements: We may disclose personal data where required by applicable law, court order, or in response to a valid request from a government authority. We will notify you of such disclosures where legally permitted to do so.
• Business continuity: In the event of a merger, acquisition, or transfer of platform operations, your data may form part of the transferred assets. Players will be notified in advance of any such change that affects how their data is handled.

Where data is shared with third parties, we ensure through contractual obligations that your information is handled with the same level of care we apply internally.

5 Data Retention

swerte99 retains your personal data for as long as your account is active and for a reasonable period afterwards to comply with our record-keeping obligations.

Specifically:

• Account registration data and transaction records are retained for a minimum of five years from the date of your last transaction or account closure, whichever is later.
• Identity verification documents are retained for the same minimum period.
• Customer support correspondence is retained for a period sufficient to resolve any related disputes and satisfy any applicable record-keeping requirements.
• Data collected for analytics purposes is anonymised and may be retained indefinitely in that form.

When data is no longer required and the retention period has passed, it is securely deleted or anonymised. If you request account closure, your data will be retained for the minimum required period before deletion is completed.

6 Security Measures

Protecting your data is a core part of how swerte99 operates. We apply technical and organisational measures appropriate to the sensitivity of the data we handle:

• SSL/TLS encryption is used across the entire swerte99 platform to protect data transmitted between your device and our servers.
• OTP-based verification is applied at login and for sensitive account actions, adding a second layer of protection beyond your password.
• Access controls ensure that only authorised personnel can access personal data, and only to the extent necessary for their specific role.
• System monitoring is in place to detect unusual activity patterns that may indicate unauthorised access or fraud attempts.

While we take these measures seriously, no system can guarantee absolute security. You also have a role in keeping your account safe – use a strong, unique password for swerte99, do not share your OTP codes with anyone, and contact support immediately if you notice any unusual activity on your account.

7 Cookies and Tracking

swerte99 uses cookies – small data files stored on your device – and similar tracking technologies. These serve the following purposes:

• Session cookies: Keep you logged in during an active session so you don't need to re-authenticate with every page navigation. These expire when you close your browser.
• Functional cookies: Remember your platform preferences such as language settings and game category selections.
• Analytics cookies: Collect anonymised data about how players navigate swerte99 – which sections are visited most, where sessions typically start, and similar usage patterns. This helps us improve the platform experience.

You can manage or disable cookies through your browser settings. Note that disabling session or functional cookies may affect your ability to use certain features of swerte99, including staying logged in during a session.

swerte99 does not use third-party advertising cookies to track your activity across other websites.

8 Your Rights

As a player on swerte99, you have the following rights regarding your personal data:

To exercise any of these rights, contact swerte99 customer support through your registered account. We will respond to valid requests within a reasonable timeframe.

9 Minors

swerte99 is strictly for adults aged 21 years and above. We do not knowingly collect personal data from individuals under 21. If we discover that a player is under the eligible age, we will immediately suspend the account and delete the associated data.

If you are a parent or guardian and believe a minor has created a swerte99 account, please contact our support team immediately so we can take appropriate action.

10 Changes to This Policy

swerte99 may update this Privacy Policy from time to time to reflect changes in how we operate, legal requirements, or the services we offer. When we make material changes, we will notify registered players via their account contact details or through a notice displayed on the platform.

The review date at the top of this page indicates when the policy was last updated. We encourage you to check this page periodically. Continued use of swerte99 following notification of changes means you accept the updated policy.

11 Contact Us

If you have questions about this Privacy Policy or about how your personal data is handled on swerte99, you can reach our support team through your account dashboard. Our team is available 24/7.

You can also reach us by email at [email protected]. Please note that this address is for correspondence only and should be contacted from your registered email address when raising account-related queries.

For general questions about playing at swerte99, visiting the FAQ page is the fastest way to find answers to common queries.